The Emergency Aid that the government promised, if paid correctly, would be a great relief for millions of Brazilians who are going through needing to buy basic bills.
However, millions of Brazilian men and women have still not been able to receive the benefit due to errors and failures in the Caixa application and/or systems. What to do in this situation?
The apps that make it possible to request Emergency Aid have several elementary errors. There has already been a huge increase in the number of complaints against Caixa. Between April 1st and April 22nd, 2019, there were only 1,217 complaints against the institution, while in the same period of that year, 6,822 complaints were registered. Thus, we understand that there was an increase of 460% in the total number of complaints against Caixa.
Application for Emergency Aid does not work
“The app is shit, this government is not organized”, are criticisms of the application that took the name of Caixa Tem. What happens? There is a delay in releasing the Emergency Aid response.
Thousands of people register complaints on the Play Store (for Android), the average score for the Caixa Tem app is just 2.6, out of a total of more than 623,000 reviews made up to the morning of Tuesday, April 28, 2020.
Caixa made an official statement on the matter.
In the face of constant complaints, which do not stop growing, we recommend that you get in touch with Caixa's main means of communication, to find out what are the possible reasons for the app not working. But we need to remember that it's not ideal for you to go to the box yourself.
We recommend contacting us through the telephone numbers that we will provide below:
Contact the Caixa number 3004 1105 for capitals and metropolitan regions, or 0800 726 0505 for other regions. You can call from both your landline and mobile phone.
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Source: Savings Bank
