The pandemic crisis with covid-19 makes many people worry about bills, especially energy and water. In Acre, Energisa, a company that operates in the region, is seeking measures to facilitate the payment of its customers' bills.
For consumers, where costs are lower, such as homes and small businesses, inputs and installments will be facilitated.
The company is agreed to help its customers, temporarily avoiding cuts due to the pandemic, the moment calls for sensitivity, in keeping economically balanced. Although the measures will be analyzed according to the profile of each client.
Energisa help you find your customers
Measures to negotiate accounts, which can be done without leaving home, without a limited time, via digital channels, whatsapp, energisa website and call center. Digital networks are being used, even to avoid agglomerations and maintain isolation and contact, obeying the rules of Aneel (National Electric Energy Agency).
The means of payment can be through traditional channels, through bank applications, 24-hour bank, bank branches, among others.
The recommendations are to avoid agglomerations following the rules of isolation during the pandemic, and thus make payments through digital channels, automatic debits. Therefore, payment can also be made through the bank branch.
Energisa seeks to help settle bills according to the profile of each client, with the best way, complies with isolation and follows the rules as they are being passed.
It makes available the resources for discharge without agglomerations, but if it is necessary to go for personal payment, avoiding care for prevention. Measures avoiding contact at a distance of at least 1 meter away, use of gel alcohol when in contact with devices. together.
