The new coronavirus is changing the routine of the entire planet, this week, Caixa Econômica Federal informed that it will serve account holders through the WhatsApp application to avoid crowding.
A Caixa informou que essa medida foi dada com o objetivo é facilitar a adesão de serviços durante a quarentena, evitando o contato físico entre clientes e empregados, obedecendo a ordem da OMS.
In the online service you can renegotiate debts, renew contracts and request a break in loan installments. Interested customers should send a message to the number 0800-726-8068 and inform the CPF.
What else can be done online?
Until next week, it will be possible to communicate directly with the branch manager via WhatsApp, very good, isn't it?
In addition, according to Caixa, account holders will also be able to extend the bank transaction limits through the bank application or by message.
Another decision taken was that the bank structured actions to alleviate the impact of the coronavirus, with a break in installments, a reduction in the interest rate and an expansion of the payroll loan for INSS retirees and pensioners. All actions can be discussed with the manager via WhatsApp or through the Caixa application.
Box employees will be released
Another change was announced this Sunday (22) in which Caixa informed that 70% of branch employees will be released to work from home starting this week.
The company's decision includes all those over 60 years of age, pregnant and breastfeeding women, as well as employees who are in risk groups in case of contamination by the new coronavirus.
Therefore, as we informed you at the beginning, face-to-face assistance will be restricted to the payment of social security benefits to INSS insured persons and other social benefits, such as unemployment insurance, closed season insurance, salary bonuses and FGTS (Senior Severance Indemnity Fund) for workers. who do not have the citizen card.
Finally, just as a matter of priority, the branches will always open one hour earlier to serve the elderly.
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